Refund Policy

At Pine & Peak Home Care Services, we are committed to delivering high-quality cleaning services and ensuring our clients are satisfied. Because cleaning is a service-based business, our refund policy is designed to be fair, transparent, and solution-focused.
 

1. Satisfaction Guarantee

If you are not satisfied with your cleaning service, please notify us within 24 hours of your appointment.

We will gladly return to re-clean any missed areas at no additional cost. Our priority is to correct the issue promptly.
 

2. Refund Eligibility

Refunds are considered in limited circumstances.

We do not typically offer refunds for:

• Areas not included in the original service agreement

• Issues reported after 24 hours of service completion

• Conditions that were present before cleaning

• Normal wear and tear

• Stains, discoloration, or permanent damage that cannot be removed

• Dissatisfaction due to unrealistic expectations beyond the agreed scope
   

Refunds may be issued at management’s discretion if:

• The service was not performed as agreed

• A re-clean was not possible

• There was a significant service error
   

3. Re-Clean Policy

Before issuing a refund, we reserve the right to inspect and re-clean the area in question.

Clients must allow us the opportunity to correct the issue before a refund is considered.
 

4. Cancellations & Deposits

• Deposits (if applicable) may be non-refundable for late cancellations or same-day cancellations.

• Cancellations made with proper notice may receive a full refund of any prepaid amounts.

Please refer to our Terms & Conditions for full cancellation details.
 

5. Processing Time

If a refund is approved:

• Refunds will be processed using the original method of payment.

• Please allow 5–10 business days for processing, depending on your financial institution.

​

​