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Privacy Policy

At Pine & Peak Home Care Services, your trust means everything to us. We understand that inviting a cleaning company into your home or business requires confidence, and we are committed to protecting your personal information with care and respect.

This Privacy Policy explains how we collect, use, and safeguard your information in a clear and simple way.

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What Information We Collect

To provide excellent cleaning services, we may collect:

  • Your name

  • Address where services are provided

  • Phone number and email

  • Billing information

  • Appointment details

  • Special cleaning instructions (pets, surfaces, preferences, etc.)

  • Entry instructions (such as key or alarm details, if needed)

If you visit our website, we may also collect basic information like browser type or site usage to help improve your experience.
 

How We Use Your Information

We use your information to:

  • Schedule and provide your cleaning services

  • Communicate about appointments

  • Send invoices and receipts

  • Process payments

  • Improve our services

We only collect what we need to serve you properly — nothing more.
 

Respecting Your Home & Access Information

We understand that providing entry details is a big deal. Any keys, codes, or access instructions are:

  • Kept secure

  • Shared only with assigned team members

  • Used strictly for your scheduled cleaning

Your privacy and security are always a priority.
 

We Do Not Sell Your Information

We do not sell, rent, or share your personal information with outside companies for marketing purposes.

Your information stays with us and is used only to support your services.
 

Keeping Your Information Safe

We take reasonable steps to protect your information, including secure digital systems and limited access by staff. Our team members are expected to handle all client information professionally and confidentially.
 

Emails & Promotions

Occasionally, we may send service updates or special offers. You can unsubscribe at any time if you prefer not to receive them.
 

Your Questions Matter

If you ever have questions about how your information is handled, we’re happy to talk. Transparency is important to us.

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